How to grant access to support team

  • Category : General
  • Article Number : 01
  • Publish Date: 24 Jun, 2024

Objective

If you have any issues related to Sinergify application, you can raise a ticket on our support portal by clicking on this link. In certain cases, the support team will need access to Sandbox/Production to verify the concern and provide the best solution. This article provides instructions on how you can share access.

Steps To Grant Login Access To Support Team

  • Login to your Salesforce Instance.
  • In the upper right, click on your user profile How to grant access to support team with Sinergify and then click Settings.

  • In the ‘Quick Find’ search field, enter ‘Grant’ and click Grant Account Login Access.
  • Set the Access Duration option to Grazitti Interactive Support (1, 3, or 7 days).
  • Click Save.